❓ FAQ

Frequently asked questions

Everything you need to know about using HOP Player.

Does HOP Player contain any channels? Where can I get a playlist?

No. HOP Player is a pure media player and does not contain or provide any channels, streams or content. To use the app you upload your own playlist (M3U or Xtream Codes) from a legal provider or source you already have. For privacy reasons we do not have access to your playlists and cannot provide assistance with them.

How do I add my playlist?

Open HOP Player and enter your own M3U URL or Xtream Codes login (server, username and password) on the pairing/login screen. Once added, your live channels, movies and series will appear in the app.

My playlist won’t open, freezes or slows down. What can I do?

First make sure your playlist is working and active, and that it has no limitations or problems (for example a connection limit). For privacy reasons we have no access to your playlists, so we cannot troubleshoot the playlist itself — please check with your provider. A stable internet connection is also required for smooth playback.

Why is the app not working when the playlist worked on my computer?

This is usually caused by the playlist provider limiting the number of simultaneous connections, or by a slow / unstable internet connection on the device. Make sure no other device is using the same playlist at the same time and that your network connection is stable.

Does HOP Player have an EPG (TV guide)?

HOP Player displays EPG information when your provider’s playlist is EPG-ready and includes guide data. If your provider supplies EPG, it will be shown in the app automatically.

Which devices are supported?

HOP Player runs on Android phones and tablets, Android TV boxes, Fire TV / Fire Stick, Smart TVs, and is coming soon to iPhone and iPad. See the Downloads page.

Does HOP Player collect my personal data?

No. HOP Player does not collect personal information, does not use cookies and does not log your activity. Read more in our Privacy Policy.

Still need help?

Contact support